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Frequently asked questions
Getting started is simple! Click the "Login with Intercom" button on our homepage to connect your Intercom workspace. Once authenticated, you'll have immediate access to your ConversaIQ dashboard where you can begin analyzing your customer conversations and gaining valuable insights.
ConversaIQ analyzes conversation messages, customer satisfaction scores, agent response times, resolution rates, conversation tags, and customer profiles (anonymized). All data is processed securely and used to generate actionable insights about your support team's performance and customer experience.
ConversaIQ provides AI-powered conversation analysis, real-time satisfaction monitoring, automated report generation, advanced analytics dashboards, team performance tracking, sentiment analysis, and predictive insights. This helps you identify issues early, improve response quality, and boost overall customer satisfaction.
Absolutely. We implement enterprise-grade security including end-to-end encryption, secure cloud storage, and strict data access controls. We comply with GDPR, CCPA, and other privacy regulations. Your data is never shared with third parties and is processed anonymously for analysis.
Our AI uses advanced natural language processing and machine learning to analyze conversation patterns, detect sentiment, identify common issues, and measure conversation outcomes. The system learns from your specific support patterns to provide increasingly accurate insights over time.
Yes! ConversaIQ offers customizable dashboards where you can create custom metrics, set up automated reports, configure alert thresholds, and organize data views according to your team's specific needs. You can also export reports in various formats for presentations.
We provide comprehensive onboarding for all new users, including live training sessions, documentation, and video tutorials. Our customer success team is available to help you maximize the value of ConversaIQ insights and integrate them into your support workflow.
While Intercom is our primary integration, we're continuously expanding our platform to support other customer service tools like Zendesk, Freshdesk, and Help Scout. Contact us if you need integration with a specific platform - we're always working to add new connections.